Customer Focus LLC
IT/Telecom Consulting Services that strive to meet Customer`s needs and wants.
Careers
I have cut and pasted a copy of my Resume that outlined my Careers for your view. You can also view my page at the Social Networking buttons above ;just a click will take you to my page.
SUNDAY I AKINBODE 28731 Somerset pl., Lathrup Village, MI 48076 Home: (248)678-2360- sakinbode@ltu.edu
Skills:
Telco Concepts: Remote testing Interface, DS1, DS3, SONET: OC3, OC12, OC48, Circuit Design lay-out, Network Provisioning and Interoperability, TCP/IP, Ethernet-based network architectures, Cisco's IOS, Layer 3 networking technologies, and VoIP implementation Software/Programs: Microsoft Office 2007, Adobe Flash CS4, C++, Visual BASIC, PageMaker, Java & JavaScript, Microsoft Project Management, Visio and SharePoint
Operating Systems: Windows 7, Vista, Windows NT, Windows Server 2003, IBM OS/2, Novell Netware 4.11/Netware 6 Tools: LAN Manager, McAfee/Norton Virus Protect, Hitachi Operational Analyzer, Microsoft Network Monitor 3.4, Cisco Network Assistant, and Business Analytics & Data Mining software (XLMiner, Qlikview, Informatica and Tableau).
Education:
2014 Master of Science: Information Systems- Lawrence Technological University - Southfield, Michigan
2011 Bachelor of Science: Information Technology Central Michigan University - Mount Pleasant, Michigan
1992 Associate: Electronics Engineering Technician Humber College - Toronto
CompTIA Security+ (Training) *CompTIA A+ Certified *CISCO CCNA (Training)
Work Experiences:
03/2000 to Current Telecommunication Specialist AT&T – Detroit, MI Recruited to verify service by testing and re-programming circuits, equipment, and troubleshooting and repairing outages Implementing, operating and troubleshooting TCP/IP, Ethernet-based network architectures, Cisco's IOS, and Layer 3 networking technologies. Handle the tasks of troubleshooting telecommunication problems Perform responsibilities of identifying areas of operation like security and faulty trunks that need repair and restoration experience Work with individuals and teams involved in technical support,.
01/1997 to 03/2000 Technical Support IQ'Smart Computer – Dearborn, MI Provided remote and on-site support for customers, including Tier-111 support for LAN/WAN products and sales supports for keys accounts of all sizes. Responsible for responding to incoming calls from our customers in response to computer related problems they are experiencing. Performed installation & configuration of third-party applications on customer computer equipment.
08/1995 to 01/1997 Technical Support University of Windsor – Windsor, ON Provided technical and network problem resolution on compute systems for Faculty and Staff members. Worked closely with the IT Manager to ensure proper application of diagnostics. Resolved hardware/software related problems with laptop computers, desktop computers, printers, scanners and other PC based peripherals.
05/1993 to 08/1995 Electronics Technician Autote Canada – Toronto, CA Recruited to provide support and repair on computer and electronic devices. Repaired electronic devices at components level ·Evaluated test reports and rectified technical errors · Guided junior technician in troubleshooting of electronics devices